Returns and Right of Withdrawal

Version of 02.11.2026

A consumer may withdraw from the purchase within 14 days after receiving the goods. No reason needs to be given.

1. How to withdraw

1. Write to the seller at [email protected], state the order number and say that you withdraw from the contract. What to include is listed below.
2. The 14 days run from the day you receive the goods. It is enough to send the notice before the period ends.
3. Within 14 days after the notice, send the goods back to the address the seller gives you by email. Keep the receipt or tracking number.

2. Return costs

The buyer pays the cost of returning the goods. If the goods arrived defective or the seller sent something other than ordered, the seller pays the return delivery.

3. Condition of the goods

The buyer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and functioning. Trying the item on is fine. For worn, washed or damaged items the seller may deduct the loss of value from the refund.

4. Refund

Withdrawal within 14 days. The seller refunds the price of the goods and the standard delivery paid at ordering no later than 14 days after receiving the notice. The seller may withhold the refund until the goods are received back or until the buyer proves they have been sent, whichever is earlier.

Defect or wrong item. The seller checks the goods and, if the defect is confirmed, refunds within 10 working days after the check or replaces the item.

Method. The refund goes back the way the payment was made: to the card, or the same way for crypto payments. Crediting a card depends on the buyer's bank and usually takes up to 10 working days.

5. What cannot be returned under the right of withdrawal

Goods made to the buyer's individual requirements or clearly personalised (for example an item with a quote chosen by the buyer) are not returnable. This does not apply to defective goods. This is stated on the product page before payment.

6. Defects and order errors

If an item is defective, damaged or not what was ordered, write to [email protected] with the order number and photos. The seller replaces the item or refunds. Guarantee rights are in Terms of Sale.

7. Size exchange

If the right size is out of stock, write to the seller: they will tell you how to exchange when the size is available. Or return the order and place a new one.

8. What to put in the email

No paper form is needed, an email to [email protected] is enough. State:

• the order number and the date of receipt;
• which goods are returned;
• the buyer's name and delivery address.

The seller confirms receipt by replying to the buyer's email.

9. Model withdrawal form

You may use this text (optional): «To: Slidena Grida Osaühing, registry code 17633643, registered address: Endla tn 61, Tallinn, Harju maakond, 10615, Estonia, [email protected]. I hereby give notice that I withdraw from my contract of sale of the following goods: [goods]. Ordered on: [date], received on: [date]. Order number: [number]. Name of consumer: [name]. Address of consumer: [address]. Date: [date]».